Please read the information below before we arrive.
This will ensure minimal hindrances on the day and will help us to deliver you with the highest quality clean!
IMPORTANT CHECK LIST FOR HOUSE WASHING
To achieve the ultimate clean there is DILUTED BLEACH present in our cleaning solution.
Although we do not use high pressure on your house it is still possible for some water to get inside through windows/door frames. All care is taken to prevent this from happening. Use old towels if you are concerned with leakage.
1.CLOSE ALL WINDOWS AND DOORS –
Ensure your windows and doors are closed and INFORM US IF YOU KNOW THEY LEAK. To ensure items within your home are free from possible discolouring, please move furniture, clothing, curtains and blinds from around the windows if they have a tendency to leak. We CANNOT tell if there are leaks. Use old towels if you are concerned.
2.REMOVE OR COVER YOUR BELONGINGS -
Please make sure the areas being cleaned are free from items that cannot or should not get wet or could possibly be affected by the cleaning materials. I.e. couches, TVs, radios, pillows, clothing, books, paintings etc. If you are unsure cover it or remove it before the arrival date, remove your vehicle if it is within the vicinity of the clean to prevent overspray.
3.REMOVE WASHING FROM CLOTHESLINE –
Remove all washing from the clothesline prior to our arrival. This includes any clotheslines under balconies, as damage to clothing will occur.
4.PRE WARN YOUR NEIGHBOURS -
Pre-warn your Neighbours of your house wash, particular if it is a breezy day.
Most Common water entry/leakage points are the bottom of the doors – please ensure you prepare this area by laying old towels or rags on the inside of the doors to prevent the water from coming in while we wash and rinse the door regions. We are not able to determine if the water will go under your doors.
6.NO OTHER TRADESMEN OR EXTERNAL WORKS –
It is imperative that no tradesmen or external works be organised for the same day as our external cleaning. Too many trades make it impossible for us to get our job done properly or at all.
7.POWER POINTS – FUSE BOXES -
Cover/seal any external non weather/water proof electrical items i.e. light switches/security systems etc. We strongly recommend that you tape up ANY exterior power points in the vicinity to avoid power tripping due to water getting into them. If you have a fuse box in a location not easily viewable i.e. under balconies/decks, please ensure these are properly sealed and notify us of their location prior to cleaning.
8.ELECTRIC GARAGE DOOR MOTORS –
If you have an electric garage door and the motor is behind the door itself, it MUST be bagged before our arrival.
9.WOODEN FURNITURE –
Plain/stained/varnished/oiled furniture or timber can bleed, even with clean water. If not removable, cover with a tarp if concerned.
10.POT PLANTS –
Most plants are resilient; however, we do recommend moving them to be safe, and to reduce trip hazards in the work area.
11.FISH PONDS –
Fish ponds in the cleaning areas must be covered before cleaning starts. Advise the technician of their location upon arrival.
12.ONCE WORK COMMENCES –
The work area will be wet and dripping - Please stay away once work commences, there is bleach in the area – speak with technician before the process begins.
13.STUBBORN MARKS AND STAINS –
Marks such as bat droppings and egg splatter are difficult to remove. Depending on the length of time they have been on the surface, will determine if there may be a residual left behind after removal, or if they have eaten through the paint. – How long they have been left on the surface will determine the final result, sometimes they don’t remove 100%
IMPORTANT CHECK LIST FOR ROOF CLEANING
1.ROOF LEAKS – Please inform us if you know or suspect your roof leaks.
2.DAMAGE GUTTERING – If your guttering is aged, worn, or has visible rust, pressure cleaning of the roof may expose these weak points.
3.REMOVE WASHING FROM CLOTHESLINE – Remove all washing from the clothesline prior to our arrival
4.PRE WARN YOUR NEIGHBOURS – Pre warn your neighbours of your roof clean, particularly if it is a breezy day.
5.WATER TANKS – please advise us if you require the downpipes to be disconnected/diverted from your water tanks.
6.REMOVAL OF YOUR BELONGINGS – Please make sure the areas being cleaned are free from items that cannot or should not get wet or could possibly be affected by the dirty water fallout from the roof. If you are unsure cover it or remove it before the arrival date, this includes moving your vehicle if in the same vicinity of the clean to prevent over spray. Please close your windows.
7.NO OTHER TRADESMEN OR EXTERNAL WORKS – It is imperative that no tradesmen or external works be organized for the same day as our external cleaning. Too many trades make it impossible for us to get our job done properly or at all.
8.DOWNPIPES – Please make us aware if you know of any downpipes that flow away from the direction of the curb. I.e. through another property or comes out in two different areas.
9.PEELING – If your roof starts peeling during the process, we will ask if you would like us to continue or stop. Minimum charge applies of $250.00 in this case if you choose to stop the process.
10.Gutter cleaning/clearing is not included unless quoted.
IMPORTANT CHECK LIST FOR PRESSURE CLEANING ON THE GROUND
1.REMOVE YOUR BELONGINGS – Please ensure all items in the vicinity are moved to allow our team to effectively clean the whole area; for example, vehicles, pot plants, bird cages, outdoor furniture, couches, electrical items etc.
2.REMOVE WASHING FROM CLOTHESLINE – Remove all washing from the clothesline before our arrival if it is in the vicinity of the pressure cleaning.
3.POWER POINTS - Tape up ANY exterior power points in the vicinity if concerned.
4.NO OTHER TRADESMEN OR EXTERNAL WORKS – It is imperative that no tradesmen or external works be organized for the same day as our external cleaning. Too many trades make it impossible for us to get our job done properly or at all.
5.Please make us aware of any areas of concern BEFORE we begin pressure cleaning i.e. cracks/chips , soft areas , weakened areas etc.
IMPORTANT CHECK LIST FOR GUTTER CLEARING
1.CLEAR THE AREA – Gutter Cleaning is a messy job - Please ensure all items in the vicinity are moved to allow our team to effectively clean out the guttering systems and to prevent debris landing on any items/belongings left within the vicinity of cleaning.
2.REMOVE WASHING FROM CLOTHESLINE – Remove all washing from your clothesline to prevent dirty debris from landing on your items.
3.NO OTHER TRADESMEN OR EXTERNAL WORKS – It is imperative that no tradesmen or external works be organized for the same day as our external cleaning. Too many trades make it impossible for us to get our job done properly or at all.
4.WHERE DO YOU PUT THE DEBRIS FROM MY GUTTERS – Please note we do not have the means to take the gutter waste/debris away with us. We can utilize your garden bags, garden beds, compost bins and/or wheelie bins.
5.OVER HANGING TREES - Any trees over hanging the roof must be cut back before our arrival so as not to delay or impair the clearing of the gutters. We can do this for you upon arrival, however, we must be advised beforehand and extra charges will apply. We do not remove the tree waste from site.
6.DOWNPIPES - We always endeavor to clear your downpipes as best as possible but this is not always an easy task. This will be done as best as possible. (Anything pass the S Bend may require a plumber)
7.LEAKS – if you are aware that your gutters are leaking/cracked/damaged in any way we must be advised before arrival as this can impact on the quality of the job.
OTHER THINGS YOU NEED TO KNOW
* We are coming to clean the outside of your house. Please make sure that the above check list is complete and all items/belongings are put away or tightly covered. We cannot be held liable for damages to items that are not weather/water proof or have the incorrect exterior coatings. This also includes power loss.
* Failure to be prepared, resulting in us needing to return to complete sections of cleaning will result in a call back fee.
* Arrival times may vary due to previous jobs/traffic/weather etc. Please ensure that the day you have agreed on is suitable for you as our day has been structured to suit your needs.
* Full perimeter access to the property is required (i.e. no locked gates please) and advise us if there are any animals present.
* For tenanted properties an invoice will be issued to owner/property manager. We MUST be given the tenant’s direct contact mobile number so we can verify arrival with them as well. Tenants may receive a $120 fee if they have disregarded preparatory requirements.
PAYMENT TERMS AND CONDITIONS
* All invoices issued by Reclean shall be paid by the customer upon receipt of invoice.
* Reclean has a no account policy unless otherwise agreed in writing by Reclean.
* In the event of late or delayed payment without prior arrangement by Reclean, the matter will be passed on to Debt Collection and all fees and charges relating to the collection costs will be charged to the customer.
* Reclean reserves the right to increase a quoted fee in the event that the customer requests extra work or a variation to the work agreed.
* In the unlikely event that the customer is not satisfied with the work completed by Reclean the customer is to inform Reclean of the grounds of dissatisfaction within three (3) working days from date of completion. Once settlement of the dispute has been agreed, payment is due immediately.
If you require a change of date or to cancel the service please ensure at least 24 hours notice is given.
The Same Trusted Exterior Cleaning Service Company and People You Know and Love Just Bigger and Better